kag999 Terms and Conditions

1 General Information and Acceptance

These terms and conditions ("Terms") apply to the use of the kag999 platform and all its services. kag999 is an online gaming platform that provides casino games, sports betting, and other gaming entertainment for users in Bangladesh.

By creating an account on kag999 or using any of its services, you agree to all of these Terms. If you do not agree with any part of these Terms, please refrain from using kag999.

These Terms should always be read alongside our Privacy Policy and Responsible Gaming Policy.

2 Eligibility and Age Restrictions

To participate on the kag999 platform, the following eligibility requirements must be met:

• You must be 21 years of age or older. For individuals aged 21 and above only.
• You must be an individual — opening an account on behalf of a corporate entity is not permitted.
• You must have a valid mobile number.
• You must not be a member of any organised gambling fraud syndicate.
• Re-registration is prohibited if your account was previously closed by kag999 for any reason.

3 Account Registration and Security

3.1 Registration Process

Each user may create only one account. Opening multiple accounts for the same individual is strictly prohibited. All information provided at the time of registration must be truthful, accurate, and up to date.

3.2 Identity Verification (KYC)

kag999 may request identity verification at any time. In such cases, you may be required to provide any of the following documents:

• Copy of National Identity Card (NID) or passport
• Recent utility bill or bank statement
• Proof of mobile banking account ownership

3.3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. If you suspect that your account information has been disclosed to a third party, notify our support team immediately and change your password.

4 Deposit and Withdrawal Policy

4.1 Deposit Terms

The following payment methods are accepted for depositing funds on kag999: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳100.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes.

4.3 Additional Withdrawal Conditions

• Withdrawals may only be made to the same payment method used for the deposit.
• Large withdrawals may be placed on hold until account verification is complete.
• If fraudulent activity is suspected, withdrawals will be held until the investigation is concluded.
• To withdraw bonus funds, the specified wagering requirements must be met.

5 Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example: a deposit of ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000; a deposit of ৳10,000 earns the maximum bonus of ৳8,000, giving a total balance of ৳18,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x. This means you must wager 20 times the total bonus amount before it becomes withdrawable.

5.3 General Bonus Rules

• Each bonus has its own validity period — if not used within the specified time, the bonus will be cancelled.
• Multiple bonuses cannot be active at the same time unless stated otherwise.
• Separate wagering conditions apply to cashback bonuses under the VIP programme.
• If bonus abuse is found, the relevant bonus and winnings will be forfeited.

6 Gaming Rules

6.1 Game Results

All games on kag999 are operated using reliable Random Number Generator (RNG) technology. Game outcomes are entirely random and are not predetermined by any player or employee.

6.2 Technical Issues

If a technical issue occurs during a game session, kag999 reserves the right to void that round and the staked amount will be refunded. kag999 is not liable for losses caused by server failure.

6.3 Multiplayer Games

When participating in live casino and multiplayer games, you must observe proper conduct towards other players. The use of offensive or inappropriate language in chat is prohibited.

6.4 Sports Betting

The results of bets on cricket and other sports will be determined based on the official results of the relevant tournament. For BPL, IPL, T20, and ICC tournaments, the decision of the relevant board is final.

7 Prohibited Activities

The following activities are strictly prohibited and may result in immediate account closure and forfeiture of deposited funds:

• Money laundering or gaming with funds from illegal sources
• Abusing the bonus system or claiming bonuses through multiple accounts
• Using automated software, bots, or artificial intelligence to play games
• Accessing or hacking another player's account
• Colluding with kag999 employees to gain unfair advantages
• Spreading false or misleading information about kag999
• Opening or using an account with another person's details

8 Responsible Gaming Policy

kag999 believes gaming is entertainment, not addiction. We are committed to responsible gaming and work to protect all players.

• You can set deposit limits on your account at any time.
• The option to request a temporary break or self-exclusion is available.
• If you feel you may have a gaming addiction, contact our support team immediately.
• It is entirely the responsibility of parents and guardians to prevent minors from accessing the gaming platform.

Visit our Responsible Gaming page to learn more.

9 Privacy and Data Protection

kag999 places the highest importance on protecting your personal information. Our platform uses SSL encryption technology to keep your data secure.

• Your personal information will not be sold to any third party.
• Documents collected for identity verification will be stored securely.
• Your transaction information is completely confidential and may only be disclosed when legally required.

Read our Privacy Policy for full details.

10 Account Closure and Suspension

10.1 Closure by the User

You may request the closure of your account at any time through our support team. Please withdraw any remaining balance before closing your account.

10.2 Closure by kag999

kag999 reserves the right to close an account without notice in the following circumstances:

• Violation of any provision of these Terms
• Providing false information or identity fraud
• Suspicious or fraudulent activity
• Involvement in money laundering or illegal activities
• Proof that the user is under the age limit (below 21 years)

10.3 Inactive Accounts

An account may be marked as inactive if there have been no transactions for more than 12 months. In such cases, additional verification may be required to recover the account.

11 Limitation of Liability

kag999 is not liable for the following:

• Game sessions being disrupted due to internet disconnection or technical issues
• Delays or failures by third-party payment providers (bKash, Nagad, Rocket)
• Account access due to a security failure on your device or network
• Your expectations about game outcomes not being met

Our maximum liability in any case is equal to the existing balance in your account. kag999 is never liable for indirect, incidental, or consequential damages.

12 Changes to Terms & Conditions and Contact

12.1 Changes to Terms & Conditions

kag999 reserves the right to amend these Terms & Conditions at any time. For significant changes, we will endeavour to notify you in advance. Continuing to use the platform after any changes have been made will be considered as your acceptance of the new Terms & Conditions.

12.2 Dispute Resolution

If a dispute arises between kag999 and any user, we will first attempt to resolve it through our support team. If you are not satisfied with the support team's decision, the matter will be escalated to senior management.

12.3 Contact

If you have any questions or need clarification regarding these Terms & Conditions, please contact us via our 24/7 live chat service or by email:

[email protected]

Live Chat — 24/7 support in Bengali